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Senior Crisis Care Practitioner - *Welcome Bonus*

Norfolk and Suffolk NHS Foundation Trust

Location
Salary
£38,682 - £46,580 gross per annum (pro rata)
Profession
Mental health professionals
Grade
Band 6
Deadline
15 Feb 2026
Contract Type
Permanent
Posted Date
02 Feb 2026

Job overview

Are you an experienced registered mental health professional looking to utilise your clinical skills in a different setting? Our Suffolk 111 Mental Health Option team is seeking Senior Crisis Care Practitioners to join the existing team.

The 111 Mental Health Option provides a 24/7 crisis telephone line via the 111 service, providing support, advice and assessment in a compassionate, patient and recovery focused way.

You’ll be joining a team with experience gained from a range of different settings, working in a supportive and encouraging environment.

We have substantive opportunities available for both full and part time hours. We work a combination of shifts to align with service need.

We are committed to developing people professionally and are keen to support individuals who are looking to take their first step into a more senior role. This is an opportunity to grow your management skills, take on responsibilities and help us shape and grown our service.  No two days will be the same, but they will include elements of working in an MDT team, providing telephone triage assessments and supporting and guiding service users through crisis in our contact centre based at Wedgwood House, Bury St Edmunds.

Main duties of the job

As a Senior Crisis Care Practitioner you can expect to be:

  • Answering calls from Service Users and professionals
  • Triaging and assessing over the phone
  • Safety Planning
  • Documentation of the above including referrals, notes and referrals to other teams
  • Liaison with other professionals and teams
  • On occasion, creating formulations and plans for our regular callers
  • Taking lead/champion subjects such as: Learning Disability, Youth, Drug & Alcohol, Perinatal, etc. (Within that is opportunity for training, sharing knowledge with the team, attending conferences or meetings)
  • Shadowing other teams where appropriate/possible
  • Brief intervention over the phone where appropriate
  • Quality Improvement

You will also have the opportunity to co-coordinating shifts, provide clinical oversight and support to practitioners, supporting with teaching and training opportunities, leading on staff development and being a visible role model that echoes the values of the trust and the vision of the service.

When you join us, you can expect a robust training and induction package with ongoing support. You will have a supernumerary period and an allocated mentor to train and support you.

Detailed job description and main responsibilities

We are looking for people who see challenges as opportunities and will have the ability to influence, inspire and energise others, as well as work with people’s strengths to make an all-round better working environment.

We would welcome informal visits or phone calls, please do not hesitate to contact to arrange!

For full details of your responsibilities, please see attached job description.

**Previous Applicants Need Not Apply **

This post attracts a recruitment premium of £3000 for external staff only.  This is a one off payment with half paid on appointment and half paid after the completion of a satisfactory probation period (6 months).  The premium is taxable.  Please note that should you leave employment, or choose to move to an alternative post within the Trust that does not attract this recruitment premium, you will be required to reimburse all or some it, as follows:  100% of the value of the premium in the first 12 months; 50% of the value of the premium in the period 12 months to 2 years following appointment.

Senior Crisis Care Practitioner - *Welcome Bonus* at Norfolk and Suffolk NHS Foundation Trust | Job Clerk