Senior Community Operations Manager

Job overview

The post holder will have responsibility for the delivery of optimal outcomes for service users and the local health population within the available resources.

Ensures the delivery of locality/clinical network operational objectives including performance, resource efficiency and management of workforce plans in line with geography, specialty areas and clinical strategy. In undertaking their duties, they will work closely with the Associate Director of Operations (ADO) to direct and lead service improvement and performance and support the delivery of safe and effective care.

Working as part of a multi-professional leadership team, this postholder will lead and manage services at locality level and will be jointly responsible and accountable for:

• The delivery of quality services around the core dimensions of safety, effectiveness, and patient experience.
• The delivery and oversight of community focused strategic plans in line with overall Trust strategy.
• The performance management of designated services in line with local and national performance targets and standards.
• Ensuring clinical engagement, taking responsibility for good governance, safety, and risk management.
• Providing leadership, support and advice to their direct reports and wider community staff and staff.

The post holder, as part of the Locality Leadership team will be required to work collectively and collaboratively to ensure the effective implementation of the Trust locality leadership model, ensuring the integrity and effectiveness of patient and service user pathways across both their respective locality as well as the organisation as a whole.

Responsible for ensuring good working relationships with other localities and clinical networks across the Trust and for being proactive in ensuring that safety, effectiveness and patient experience and a corporate approach is at the forefront in dealing with any cross-boundary issue.

Recognise your wider responsibilities and accountability to the Trust and acknowledge that on occasion this may override the priorities of the individual, using professional influence in the  development of a culture of continuous improvement in, quality, safety and performance within all designated services.

The post holder will work in partnership with the wider leadership team for each area; supporting clinical engagement and leadership of, quality, safety, performance and service development.

The post holder will be expected to act as an ambassador for the Trust and promote the national mental health agenda across all areas of provision.

Main duties of the job

Responsible for overall operational management of their delegated area, in line with the Locality and Trust strategic objectives and relevant business plans.

Responsible for the delivery of internal and external performance targets and to support the Locality Leadership Team in achieving relevant service changes to meet said targets.

Work with Locality Leadership Team to address capacity and demand planning and be responsible for the subsequent management.

Develop business corrective action plans, where necessary in liaison with the ADO to support all aspects of service delivery.

Ensure processes and procedures are in place to achieve national standards in relevant specialities e.g. National Service Frameworks, best practice guidance

Monitor and assure overall quality and performance reporting to the locality.

Responsible for analysis of trends in activity, performance and quality, escalating by exception and ensuring productivity and accuracy

Develop and provide robust information for monitoring purposes.

Writing and developing full business cases to support service expansion and / or redesign

Support ADO to benchmark services internally, nationally and internationally by sourcing and analysing data and presenting this as appropriate.

Lead complex projects using QI methodologies, within the delegated area, delivering to agreed project timelines and ensuring stakeholder engagement

Developing, managing and continuously improving end to end systems and processes

Identify opportunities and develop plans for service redesign with teams and locality, utilising QI principles in line with the Trust strategy

Participate appropriately in the development and implementation of the Locality’s annual business plans which supports the overall strategy of the Trust

Undertake data analysis to forecast trends and changes that affect service delivery, reporting to the relevant internal and external forums.

To prepare and deliver presentations on services to internal/ external stakeholders

Responsible for ensuring accurate service data and information is captured in a timely manner and is available for mandatory internal and external reporting in conjunction with  Business Support Managers (BSM)

Participate in negotiations of service level agreements, as required.

To develop and maintain evidence based, improvement plans for designated services to deliver the vision and strategy in alignment with the Trust’s business plan, local commissioning intentions, local healthcare alliances and national policy drivers.

To develop annual objectives for designated services, with a clear action plan, milestones and monitoring process; and aligned to the Locality/ Trust’s annual objectives.

Delegated management of financial activity within specified area. This includes responsibility for service level budgets and to assure that all relevant staff are trained and aware of their financial responsibilities within the service areas.

Monthly reporting to ADO on overall financial position.

Take responsibility for delivering cost improvement programmes on behalf of  ADO and in partnerships with the Finance Business Partner.

Comply with the Trust’s Standing Financial Instructions

Write and implement clinical and business corrective action plans, where necessary

Work with Finance Business Partner in developing and engaging clinicians and managers in a collaborative approach to financial management.

Building and promoting a culture of high performance based on leading and empowering people to deliver the highest levels of customer service possible

Recruiting, selecting, orienting, training, assigning, coaching, leading, counselling and guiding employees to achieve the locality and Trust objectives

Design and administer effective and efficient workforce plans that meet service needs, balanced with the needs of retaining staff

Be responsible for maximising staff engagement across the locality and designated area of responsibility, through effective and compassionate leadership and the application for best practice in people management

Ensure that staff are deployed effectively and that controls are in place to meet key workforce performance indicators on bank and agency, sickness absence reduction, turnover etc.

Comply with Trust-wide staff management policies and procedures.

Responsible for policy implementation related to own areas of service development

Participate in locality and Trust wide policy development

Ensure dissemination of and compliance with new and updated policies in areas of control