Senior Clinical Team Administrator

Job overview

Provide leadership and support to ensure the workload of the clinical support team is prioritised to support clinical delivery, ensuring patient safety and patient experience is at the forefront of service delivery.  Work collaboratively to support service delivery our quality standards and key performance indicators.

Provide supervision, undertake appraisals and training to a team of administrative staff. Respond to the needs of the service to ensure that the requirements of the Trust can be met.

Main duties of the job

As an Administration Manager you will contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team. Deal with correspondence and communication, prioritising, co-ordinating and liaising with the team. Deal with telephone calls and general enquiries and maintain an efficient message system coordinating with team members. Provide non-clinical information to internal and external customers, where necessary. Ensure that all staff maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to representatives of other agencies, colleagues, service users and their relatives.   Alongside the team you will manage and re-arrange team appointment systems and diaries.

Participate in ongoing audits and service development as directed by Business Support Manager (or their deputy). Assist the Business Support Manager (or their deputy) in relation to developing policies and procedures. Use set procedures to undertake administrative and secretarial functions around legislative procedures e.g. Mental Health Act, Mental Capacity Act etc. Maintain own professional development portfolio and participate in appropriate training programmes, including annual mandatory training.

Detailed job description and main responsibilities

The Administration Manager will provide induction, support and advice to new / temporary staff as their line manager. Provide supervision and training to administration staff. Conduct appraisals of administration staff.

Ensure patient information is managed, retained and stored in line with Trust policy in an efficient and effective manner. Raise agendas, Attend and contribute to all internal / external meetings relevant to the post. Provide data as requested. Provide cover to other administrative staff during holidays and sickness, across the locality. Order stores as requested by the team. Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance. Liaise with ICT departments as delegated by line manager regarding problems and faults with electronic equipment etc. Encourage staff to operate a flexible approach to work, be adaptable to change and able to work within a team across the locality. Undertake any other appropriate tasks as requested to meet the needs of the service.

The role will be based in Norwich, however, there is a service expectation of being able and willing to travel across the counties to other hubs to support service delivery.  We operate across Norfolk and Waveney and have hubs in Great Yarmouth, Dereham, Heacham, North Walsham and Kings Lynn. Mileage is supported if being asked to cover other hubs.

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!