Senior Change & Improvement Officer

Job overview

Reporting to the Improvement Manager, the Senior Change & Improvement Officer (8A) is a core delivery role within Strategy, Innovation, Transformation & Improvement (SITI) team. The post-holder supports delivery across assigned work, ensuring continuous improvement is embedded into transformation, from problem definition and baseline, through design and delivery, to adoption, benefits realisation and sustainment. The role combines improvement method expertise, analytical rigour and strong project/programme discipline, and includes supervision/line management of junior staff as delegated.

The post-holder will contribute to the delivery of team’s standard playbook (templates, minimum evidence, stage-gates) and help maintain consistently high-quality governance packs and reporting.

Main duties of the job

Suitable for someone who is delivery-driven, analytically strong and confident working across both continuous improvement and transformation programmes. You are comfortable moving between frontline problem-solving and senior-facing packs, turning data into clear insight, options and recommendations. You bring practical improvement skills and strong project discipline. You build trust quickly, influence without authority, and help teams deliver at pace while maintaining quality, inclusion and co-production.

Detailed job description and main responsibilities

Please see the job description and specification for further details about the role and responsibilities.