Senior Booking Clerk

Job summary

Main duties of the job

For full description please see attached Job description.Duties include but are not exclusive to:Scheduling and Booking procedures, clinics and investigations appointments in line with local and national targetsLiaise with/ Inform senior managers of any problems as appropriate.Maximise clinic capacityExplanation (non-clinical) about procedure types and booking arrangements for procedures & testsAction clinic outcomes appropriatelyActively monitor and ensure validation of waiting listsEnsure clinical reports are sent out within appropriate timescalesEnsure urgent reports are sent out within KPI targetsMonitor and respond to departmental emails promptlyEnsure referrals are appropriately processed via the departmental electronic systemsCommunicate appointment information to patients and carers, maintaining patient confidentiality.Assist in creating a patient focussed environment, maintaining dignity and privacy.Receive and action enquiries promptly and efficientlyUses judgement and analysis to resolve any problems within the parameters of the roleOrganisation of appointments with transport or portering for both in-patients and out-patientsPerforming general reception and administrative duties as necessaryDay-to-day organisation of reception work and appropriate delegation of duties/ supervision of teamKey trainer for Cardiac Physiology administrative processesIdentifies and addresses training needs within the team

Job responsibilities

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall

But don't just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making

All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK (www.gov.uk) band 2 and band 3 roles are no longer eligible for sponsorship.