Senior Administrator

Job overview

Surrey and borders is looking someone who will provide professional, efficient and responsive administrative support within our multi-disciplinary service and with internal and external stakeholders.

Location:  i-access Business Support Team, Laurel House, Farnham Road Hospital, Guildford

Working Pattern: Monday to Wednesday from 9:00 AM to a17:00 PM

Main duties of the job

• Manage referral, appointment, and discharge processes using electronic calendar and tracking systems to meet performance standards and commissioned targets.
• Act as the first point of contact, delivering a professional and confidential front-line service to service users, carers, professionals, and partner organisations.
• Oversee team email inboxes and social media communication channels, ensuring timely responses within agreed timescales.
• Maintain accurate data entry and reporting, including use of SystmOne and submission of statutory and performance reports.
• Provide comprehensive administrative support to meetings, projects, and service delivery plans.
• Deliver high-quality customer service while maintaining confidentiality and data integrity.
• Supervise, train, and support junior administrative staff.
• Produce accurate correspondence and documentation in line with organisational standards.

Detailed job description and main responsibilities