Senior Administrator

Job overview

We are excited to be advertising for a Senior Administrator, working  30 hours per week,  based in the office at Springfield Court, in Barnstaple.  You will be part of the team providing business support for our main reception and clinical teams.

Children and Family Health Devon (CFHD) is the place to be! We have developed an innovative, integrated model of children’s community services and now looking to appoint enthusiastic individuals to join our friendly and dedicated locality and county-wide professional teams.

As a large community service, you will be joining a strong, enthusiastic and supportive group of professionals who will be your peers, your phone a friend network and your inspiring colleagues.

This provides a real sense of professional collaboration at work, that will be an asset to your daily work, your career development and your support network.

Main duties of the job

• providing excellent customer service by responding to incoming telephone queries in a timely and accurate way.
• Receiving visitors and professionals in our busy reception.
• producing and sending letters and reports
• processing of incoming correspondence
• processing of electronic communication via a generic email
• booking of appointments and rooms
• general administrative tasks
• use of electronic systems
• assisting with reporting and compilation of data

Detailed job description and main responsibilities

• Maintain effective working relationships with colleagues within the organisation. In particular, work with managers and senior practitioners to ensure that statutory and other timescales for tasks are achieved
• Ensure that high standards of customer service are provided by communicating effectively and appropriately with service users, colleagues, managers and a range of professionals from within and outside of the organisation
• Required to use his or her personal judgement to escalate or refer issues to colleagues/managers within the guidelines provided by their line manager
• Participate in service development projects/initiatives as requested by line manager

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.