Senior Admin Support Officer (Digital), Band 5

Job overview

This is a varied and influential role within the Digital Administration team in Digital, Technology & Insights (DTI). The postholder will play a key part in providing, and ensuring, high-quality administrative support across DTI teams, through day‑to‑day leadership, providing specialist expertise and through acting as deputy for the Admin and Procurement Manager.

The postholder will also support the Admin and Procurement Manager in ensuring that administrative and procurement processes, systems, and policies are consistently reviewed, embedded, and continuously improved to maximise efficiency, effectiveness, and compliance.

This is an excellent opportunity for an experienced administrator to lead on the development and enhancement of Digital administration and procurement practices, while providing proactive, high‑quality support across DTI teams, contributing to the overall performance and delivery of the department.

Main duties of the job

- Digital & IT procurement administration support

- Asset and Contract Management Support

- Administer the ordering of departmental hardware and software,

- Take a senior role in supporting the DTI admin team with day-to-day administration activities

- Ensuring that day to day management, prioritisation and organisation of workloads is achieved by effective planning and monitoring

- To provide efficient and confidential support to DTI and Senior Managers within the Department

- Leadership & Teamwork: Provide coaching, training and mentoring to staff as required

Detailed job description and main responsibilities

Key Knowledge & Experience

- Strong organisational, analytical, and communication skills

- Experience in supporting IT asset management, procurement processes, and administration within a large organisation, ideally in healthcare or public sector

- Extensive administrative experience

- Knowledge or experience of process development and continuous improvement

- Knowledge of software licensing and compliance processes

- Proficiency in Microsoft Office tools

- Ability to work under pressure, prioritise workloads, and use initiative to solve problems

- Commitment to upholding Trust values: Caring, Listening, Excelling

Key Responsibilities

- Digital & IT procurement administration support. Ensure that all orders, invoices and recharges are correctly processed and documented and that all exceptions are monitored to resolution, and resolve any queries that may delay payment.

- Asset and Contract Management Support: Work with the Admin & Procurement manager to support the proactive day-to-day management of software and hardware assets

- Administer the ordering of departmental hardware and software, including supplier and customer liaison, stock and distribution management (receipt and delivery), and associated record keeping

- Take a senior role in supporting the DTI admin team with day-to-day administration activities, ensuring efficient administrative support across DTI, and senior leadership teams.

- Ensuring that day to day management, prioritisation and organisation of workloads is achieved by effective planning and monitoring

- Support Admin & Procurement manager with recruitment and induction/training of staff as required

- To provide efficient and confidential support to DTI and Senior Managers within the Department by delivering a comprehensive, high quality administrative service that will enable them to perform their role effectively and maximise their time efficiently.

- Work within Trust and department guidelines, policies, practices and procedures

- Leadership & Teamwork: Provide coaching, training and mentoring to staff as required. Support the Admin & Procurement Manager is cultivating a motivated, high-performing team culture and contribute to continuous improvement and change management initiatives

Planning and Organisation

- Ability to organise, prioritise, and productively undertake allocated workload in a logical and efficient manner, often under pressure and with competing demands

- Supporting the development, implementation, and monitoring of local policies, procedures, and systems to optimise administrative, asset, and procurement processes

- Maintain accurate records, databases, and filing systems, ensuring data quality and compliance with organisational standards

- Able to react to interruptions, adapt to unpredictable work patterns, and respond flexibly to changing priorities and requirements

- Methodical, accurate, and thorough approach to work, ensuring compliance and high standards in all organisational activities

- Proactively seek efficiencies, cost savings, and process improvements, and promote change to secure continuous improvements.