Self Management Facilitator/ Call Handler

Job overview

This post is Fixed term/Secondment for 8 months until 31/03/2026 to meet the needs of the service.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Are you looking to be part of an exciting team within the health board? Are you driven to improve the care and experience of all age patients who access Planned care services? Are you looking for an opportunity to play a pivotal role in Betsi Cadwaladr University Health Board’s, first point of contact for patients services?

As a Single Point of Contact (SPOC) and Self Care Service Facilitator, you will provide a high level of service to the Single Point of Contact team, which forms the basis of the 3P’s delivery.

We can offer you a very supportive working environment and are passionate and committed to supporting our teams with continuous professional development, having an excellent record of high-quality mentorship within our teams and look to employ individuals who want to develop others as well as themselves.

Main duties of the job

An exciting opportunity has been created for a self management facilitator to join the Self Care Team in BCU. This role is fixed term and will involve supporting patients as a Health Coach and facilitating the delivery of Self management education specifically to support the Health and Wellbeing courses. Predominantly working from home via a teams enabled laptop.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

If you are looking for a new and exciting role within this new service, get ongoing support, and genuine job satisfaction, please contact us. Informal visits (by appointment) are very welcome, come and see what our teams are up to and discuss how you can join us!