Self Care Facilitator/Expert Patient Programme Coordinator

Job overview

The Directorate for Nursing –Patient Experience Team is looking to recruit to the post of Self Care Facilitator/EPP Coordinator.  This is an excellent opportunity for a motivated and dedicated individual to join our well established team to support and deliver the Expert Patient Programme (EPP) for patients with long term health conditions across the Trust.

The post holder will have personal experience of making life adjustments because of a long term condition or caring for someone with long term condition.  Experience of working in an NHS environment would be desirable.

The post holder will be expected to travel across a variety of Trust sites to deliver the EPP programme.

Main duties of the job

• To facilitate the development of workshops, discussions groups, mind mapping sessions and social events which are aimed at promotingthe aims of the project and development of self-care support provision for people living with long term conditions.
• To ensure that programmes for patients and carers are accessible to all members of the community and are sensitive to diverse culturalneeds.
• To work with Patient Experience/ Involvement colleagues to integrate EPP into mainstream Long Term Conditions agenda.
• To play a key role in ensuring full user (both patient and carer) involvement in their own care by taking on a facilitative or care navigator role.
• To facilitate user groups in relation to service delivery and redesign.
• To participate in evaluation and service redesign including running focus group and user satisfaction surveys.
• Organising self-care facilitating courses, including the booking of rooms and refreshments, organising participants transport, orderingmaterials and all contacts with participants.

Detailed job description and main responsibilities

• To play a key role in ensuring full user (both patient and carer) involvement in their own care by taking on a facilitative or care navigator role.
• To contact identified service users on a one-to-one and group basis to promote health promotion initiatives and user empowerment by using the following initiatives:

• To explore alternative ways for people to access the Expert Patient/Carers Programmes so as to spread the learning of the programme.
• To establish and maintain close links with other services agencies and voluntary groups.
• To take the role of a care navigator in directing patients to the relevant pathways of care so as to improve the patient journey.
• Increase the availability of self-care management programme, and in particular to people from minority ethnic communities.

• o   Telephone support service o   Specialist Health Professionals o   Email o   Community Visits o   Involvement in the Older People’s Network i.e. Age Concern o   Collaborative working with community champions i.e. Voices of Experience Healthwatch o   Involvement with Carers Support service o   GP’s and Consultants

See job description for further detail.

If you are an overseas qualified nurse and wanting to start your journey to becoming a UK based registered nurse with the NMC, you can check whether you are eligible to be supported through our Capital Nurse consortium.  Please visit; https://www.capitalnurselondon.co.uk/how-to-apply/. Whilst NELFT is happy to welcome overseas nurses we are unable to consider your application directly.  You should submit your interest and apply through the Capital Nurse London group.

Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.