Security Receptionist

Job overview

The West London Health Trust NHS

(Forensic Service)

The West London Health Trust NHS consists of 3 main forensic receptions which range from Men’s/Adolescent Low-Medium Secure and a Woman’s Enhanced Medium Secure Unit all of which are all located on the St Bernard’s Hospital site.  The successful applicant will be expected to work in all 3 Sister Receptions with a combination of Day and Night rotational basis in order to provide a wide range of Security, Reception and Administrative duties.

Long Days – 06:30 – 21:30hrs

Cross Shift – 09:30 – 20:00hrs

Flexi Shift – Hours are dependent on needs of the Service

Night Shift – 21:10 – 07:00

Main duties of the job

Security duties will include:

• Operation of Security Doors
• The issuing and recording of Security items to staff members working within the units.
• Accounting for all Security items via audits at the beginning and the end of each shift.
• Maintaining an accurate record of the times Service Users /Visitors enter and exit the unit.
• Booking in and out Visitors to the Unit in accordance with our Visitor Policy.
• Assistance with the Search process for all Visitors and Service Users.
• Ensuring the Security of the Unit is never compromised.
• Maintaining confidentiality at all times.

Administrative duties will include:

• Processing incoming and out going mail.
• Approve/ review booking requests for all Visitors via the online Exchange booking in system
• Accepting and redistributing delivers.
• Dealing with general telephone inquiries from internal and external parties.
• Providing an information service to Service Users, Visitors and Staff.
• General office duties.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.