Secretary to the Colorectal/Stomacare Teams

Job overview

Colorectal/Stomacare Secretary

Band 3

33 hour post

The post holder will provide a comprehensive and efficient secretarial and administrative service to the team. The postholder will provide an empathic and sensitive point of contact for patients/relatives/carers/GPs and other Health Care Professionals. The postholder will possess knowledge of secretarial practices, software programmes, understanding of medical terms and good organisational skills. The postholder will have a basic knowledge of work procedures, some of which will be non-routine.

Main duties of the job

To provide a complete confidential secretarial and administrative service for the Colorectal Nurse Specialist team in a timely manner adhering to Trust policies and procedures. To occasionally organise patient meetings, educational events, stoma Open Days or make travel arrangements.

To provide a point of contact for patients, relatives, General Practitioners, other Consultant/medical staff and departments and take appropriate action to ensure effective communication between members of the team. To use judgement and discretion in the urgency of reporting such information to senior colleagues. Some calls will be of a sensitive/distressing nature and the ability to act in a professional and sympathetic manner is essential.

To type from audio and clinic letters, general correspondence, result letters, discharge summaries, reports etc, requiring the use of medical terminology. Some documents may be of a complex or distressing nature. To record and distribute minutes from departmental meetings

To understand colorectal patient pathways and provide information and reassurance in a professional manner and deal with queries using judgement regarding when to refer to senior colleagues.

Able to prioritise workload in a timely manner and liaise with other health professionals in order to ensure relevant results or correspondence are available.

Detailed job description and main responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.