Secretary - New Forest CMHT (East)

Job summary

Main duties of the job

To receive incoming telephone calls, and recorded messages to the service and to take messages, acting where appropriate and within level of responsibility, including making calls to outside agencies.

To type all correspondence using both copy typing and audio, including forms, rotas, assessments, GP letters, and reports as generated by the team.

To set up office systems and procedures to ensure that all documents can be retrieved easily.

To collate health care records, register new referrals and input any other relevant information on the relevant IT system.

To book appointments on to the relevant IT system.

To act as a Smartcard Champion if appointed by the Administrative Manager.

To input data on to the relevant systems and take responsibility for the quality of the data, reporting to data custodian any arising issues around quality.

To organise meetings and support diary management for the team.

To prepare agendas and take minutes of meetings.

To produce activity statistics as required.

To carry out photocopying and filing as required.

To undertake any additional projects for the Administration Manager or Team Manager/Leader as required and that are appropriate to their role.

Job responsibilities

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.