SBCH Reception/Clerical Officer

Job overview

The Receptionist role is responsible for attending patient on arrival, making clinical staff aware if needed, checking patient details are correct, dealing with many enquires face-to-face and over the phone, booking appointments and any other clerical duties required within this role.

Main duties of the job

To book patient appointments in line with the, print letters and arrange any appointment related services as and when required (E.g. transport and interpreting services)

To check and update patient details on arrival and book them into clinic retrieving data from a number of internal and external Patient Access Policy (PAS)’s

To book patient appointments in line with the Patient Access Policy (PAP), print letters and arrange any appointment related services as and when required  (E.g. transport and interpreting  services)

To input outcomes of appointments, including those of patients that did not attend, on the PAS and other relevant computer systems in a timely and accurate manner according to the relevant Trust standards

To check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.