Rotational Administration Clerk

Job overview

Are you highly motivated and flexible with excellent communication and keyboard skills? An exciting opportunity has arisen for an enthusiastic individual to become a part of the Central Services Directorate as a clerical administrative officer ensuring that patients coming in to the department are dealt with in an efficient, timely and courteous manner. Supporting the medical staff using the Careflow patient administration system. The successful candidate will rotate between all Central Administration areas and will learn a wide array of skills from frontline services to back-office duties. Full training and support will be given.

Main duties of the job

• Responsible for registering and triaging new patients to The Christie on the appropriate patient administration system including routine use of case note tracking system.
• Responsible for the retrieval of outside notes and films and reports as requested.
• To contact patients by phone with regards to their appointments and to annotate in CWP.
• To book patients’ transport as per protocol and request interpreters as appropriate
• File all relevant paperwork into patient case notes appropriately.
• Print out and copy relevant paperwork that has been requested via the SARs     team.
• Collate and disseminate all incoming and outgoing correspondence appropriately.

Detailed job description and main responsibilities

To deal effectively with all telephone calls in conjunction with the cancellation and rebooking of patient’s treatments and appointments, and effectively communicate queries from patients, GPs, Hospices, and other outside agencies.

Develop positive working relationships with managerial, non-clinical and clinical staff across the Trust.

• Show compassion and understanding when exposed to destressing/emotional and unpleasant circumstances taking personal action/escalation to resolve patient issues concerns or complaints.
• Communicate sensitive information in a diplomatic manner with departments both internally and externally.
• Work flexibly on a rotational rota as and when required.
• Work independently at times.