Right Care Flow Coordinator

South London and Maudsley NHS Foundation Trust

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Location

London, England

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Salary

£37,259 - £45,356 Per annum inclusive of HCAS

Profession

Administrative and IT

Grade

Band 5

Deadline

18 Dec 2025

Contract Type

Permanent

Posted Date

04 Dec 2025

Job overview

An opportunity has arisen for a Right Care Coordinator in our Right Care Team based at the Ladywell Hospital in Lewisham. The post holder will work as an experienced mental health support worker with our experienced service manager to facilitate discharge at the earliest opportunity for people that have been admitted into hospital.

The Right Care Practitioner will work across the Ladywell Unit wards and outside the borough, where and when necessary.

The primary purpose of this post is to support the Right Care Team in reducing length of stay within inpatient and complex care services and creating capacity and flow across the whole mental health system.

For further details please refer to attached advertisement.

Main duties of the job

To work in collaboration with a broad range of professionals to gain intelligence regarding inpatient demand and anticipated discharges and extended periods of leave.
To work closely with ward teams to support staff to be proactive about discharge planning from day one of admission.
To be integral to decision-making about patient care and discharge in liaison with all other health professionals
To assist the multidisciplinary team in diffusing difficult situations when discharge plans become complex or there is conflict with the carers / other health professionals and escalate to the Right Care Lead as necessary
To work closely with multi-disciplinary teams to standardise good discharge planning practice throughout the Directorate.
To communicate with all members of the multidisciplinary team when a concern is raised regarding a patients discharge, escalating to the Right Care Lead as necessary.
To ensure good communication with patients and carers about plans for discharge.
To be a visible presence on the inpatient wards to follow through with actions.

For further details, please refer to attached P.S.

Detailed job description and main responsibilities

To liaise on a daily basis with the inpatient wards to understand any plans for movement, i.e., section 17 leave or discharge.
To work collaboratively with the health care professionals, patients and carers to ensure appropriate standards of care and communication are met.
To support advanced planning across 7 days.
To support forecasting by ensuring estimated discharge dates are recorded and updated.
To employ excellent clinical and communication skills with inpatient colleagues to achieve optimum utilisation of beds.
To ensure accurate bed state information is maintained in conjunction with the inpatients wards and Acute Referral Centre (ARC) including admissions, discharges, patients on leave or AWOL and anticipated Mental Health Act Assessments and CTO recalls.
To record patient flow data accurately ensuring all information is captured and updated from daily ward reviews, bed management, DCCM and FEDS.
To identify and escalate barriers to discharge to the Right Care Lead and any other relevant parties using initiative and sound clinical judgment.
To provide early warning of patient flow risks, considering potential solutions and taking corrective action as appropriate and / or escalating as required.

For further details please refer to attached P.S.

For further details / informal visits contact: Lucy Sangowawa