Response Coordinator
Welsh Ambulance Service NHS Trust
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Job overview
Be responsible to the EMS Coordination Centre Shift Manager, for the efficient and effective allocation of resources to Emergency calls and Health Care Professional Calls during his/her period of duty.
Assist in the translation of strategic objectives and policy decisions into operational activity and provide feedback to ensure continuous quality improvement.
Ensure Trust performance meets the National Key Performance Indicators and identify losses in performance providing the reasons.
Manage issues and incidents out of hours and seek advice/guidance from the Operational on call managers as required.
There are permanent posts and secondment positions available.
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
Main duties of the job
The Welsh Ambulance Services NHS Trust is offering an exciting opportunity for you to join the EMS Coordination Centre Team as an Response Coordinator EMSC.
An alternating shift pattern will be worked which will include out of hours, bank holidays and weekend duties and averaging 37.5 hours per week.
Duties include:
- Supervising a Divisional desk ensuring compliance with relevant systems and procedures.
- Deploying and allocating appropriate resources to meet the demands on the Service.
- Ensuring so far as practicable that the road staff working under their direction are enabled to take meal breaks and finish their shift on time.
- Liaising with hospitals, other NHS organisations and blue light partners.
Applicants for the post must:
- Be a certified EMD - or if successful be willing to obtain this qualification within 6 months of appointment.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.