Respiratory Medicine Administrator/Booking Clerk

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Location

Bristol, England

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Salary

£25,760 - £27,476 per annum

Profession

Administrative and IT

Grade

Band 3

Deadline

28 Apr 2026

Contract Type

Permanent: within core working hours

Posted Date

14 Apr 2026

Job overview

This role provides essential support to the Respiratory Medicine and Respiratory Physiology services by helping provide an outstanding experience for our patients. The successful applicant will join a dynamic and motivated team who are committed to reducing wait times and improving access to our service. The role requires regulars clinic booking, data quality and patient communication support.

Main duties of the job

The post holder will be responsible for facilitating bookings for a number of routine clinic and diagnostic as well as providing general administrative support to the service, including data quality and patient contact.

There is a requirement to use local electronic patient systems for bookings, such as ERS and Lorenzo, and training will be provided. Procedures will need to be followed in relation to booking appointments, audio-typing clinic letters and relevant correspondence and administering the DNA process.

You will be required to actively co-ordinate and monitor the reduction of waiting times, in line with Government Access Targets and local guidelines, ensuring patients are dated within the Referral to Treatment waiting times.

Another key aspect of the role will be to ensure full clinic utilisation for Respiratory Medicine services as well as working as part of a team to facilitate the Physiology testing service, ensuring compliance with DM01 targets.

Detailed job description and main responsibilities

To maintain clinic utilization in relevant clinics, including short notice cancellation re-books.
To coordinate testing and consultation appointments to improve department performance and patient experience.
To monitor the clinic capacity and demand for appointments in the relevant clinics.
To book routine, urgent appointments, taking an overview and maximising appointment slots, escalating if the slots are insufficient against patients awaiting appointments.
To support in the management of waiting lists by highlighting booking challenges to waiting list coordinators.
To have a robust patient cancellation process, returning to GP care where appropriate.
To use the hospital computer systems to undertake all processes required for the patients outpatient visit and to arrange follow-up outpatient appointments in accordance with the booking protocols.
To undertake other administrative or clerical duties as required by the department, such as incoming mail, updating of spreadsheets etc.
To respond promptly and professionally to internal and external telephone enquiries, ensuring accurate information is recorded and disseminated to all parties.
To support with data quality work as required by the Support Manager
To engage with departmental initiatives and embody the NBT Cares culture.
To liaise with patients, relatives, General Practitioners, clinical and administrative staff over the telephone, face to face and in written correspondence.
To have effective communication in relation to the status of patient appointments, in particular with Medical Secretaries and clinicians within Cardiology.
To ensure that all clinics are outcomed (cashed-up) at the end of the working day.
To meet and have regular contact with the Secretarial Team/Support Services Manager and Specialty Manager.
To support with patient communication by answering e-mails and phone calls from the general lines.
To maintain a safe environment for patients and staff, raising concerns where appropriate.
To manage own annual leave to ensure sufficient notice to clinical staff of non-cover of reception/booking, and that Medical Secretaries are informed of absence.
To ensure patient confidentiality is maintained at all times.
To maintain quality of own workload, adapting own practice in accordance with service needs and demands, offering suggestions for improvement of services.
To contribute to own personal development and attend mandatory and other training relevant to the role.
To carry out other reasonable duties, appropriate to the grade, as agreed between the post holder and Support Services Manager/Specialty Manager.