Remote Monitoring Hub Administrator

Job overview

Excellent care at the heart of the community.

Be part of a pioneering new service supporting patients across Sussex through virtual care. Our Remote Monitoring Hub is designed to help patients stay safe at home, reduce hospital admissions, and deliver compassionate care through digital pathways.

About the Role

As a Remote Monitoring Hub Administrator, you’ll be the first point of contact for patients, carers, and healthcare professionals. You’ll play a vital role in managing referrals, coordinating communications, and ensuring the smooth running of our remote monitoring service.

Although the patient monitoring is remote, the hub will be based at Crawley Hospital, where the team will be responsible for the monitoring of patients across Sussex. The Remote Monitoring Hub Operational Service hours are 08:00hrs-20:00hrs, Monday to Sunday, 365 days of the year.

Why Join Us?

• Rated “Good” with Outstanding Features – CQC
• Flexible working – job sharing, career breaks, parental leave
• Real Living Wage Employer
• Inclusive culture – thriving staff networks (BAME, LGBT+, Disability)
• Stunning Sussex locations – South Downs & coastal communities
• Workplace nurseries & wellbeing support
• Career development – training, mentorship, and progression

Main duties of the job

Your responsibilities will include:

• Handling calls and referrals with professionalism and empathy
• Accurately documenting and triaging patient information
• Liaising with clinical teams and external services
• Supporting data entry, reporting, and service coordination
• Maintaining confidentiality and quality standards

What We’re Looking For

We’re seeking someone with:

• GCSE-level education and strong IT skills (Microsoft Office)
• Experience in customer service or healthcare administration
• Excellent communication, organisation, and time management
• A calm, compassionate approach to sensitive situations
• Flexibility to work within a shift pattern

Detailed job description and main responsibilities

Please see the attached Job description and person specification for further details regarding this role.