Referral Unit Advisor

Job overview

We have an opportunity for a skilled and motivated Referral Unit Advisor to join our team.

Based from home and working in an administrative capacity you will work in the Referral Unit within the east Kent locality taking calls and emails from Acute Trusts, GPs and patients in the community. The role will be to process the referral and refer to the relevant team in a timely manner focusing on the patient experience.

Patient engagement and quality of administration are paramount in this role. Patients are at the heart of what we want all of our team to share in that ethos.

If you really want to make a difference to our patients in the community then please apply or get in touch to hear more about the role and community care.

Please note, this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.

Main duties of the job

The referral unit runs 7 days a week.

Although this is a predominantly home based role you will be required to come to our Ashford based office for regular team meetings.

Band 3 administrators are responsible for ensuring that a specific project, system or process is experienced by patients and the public as caring, patient focussed efficient and effective through the provision of first class, administration support.

This is achieved by ensuring that our administration systems work to fully support the patient journey, by providing medical secretarial support or leading the provision of administration for a project, process or system and where appropriate providing day to day supervision of band 2 admin support.

Additional Working Pattern: 5*7.5 hrs shifts a week, working varied shifts between 08:00 & 22:00 Monday to Sunday  - including Bank Holidays

Detailed job description and main responsibilities

As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team via [email protected], quoting the vacancy reference number, so we can support you further.

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community difference here.

Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity.