Referral Administrator (Apprentice)

Job overview

The Sight & Sound Directorate at Great Ormond Street Hospital are recruiting an Apprentice Referral Coordinator. The role will be responsible for the delivering a high standard of referral coordination across 3 specialties (Audiological Medicine, Cochlear Implant and ENT), and to provide a high level of administrative support to a clinical team made up of multi-disciplinary professionals. The role will require excellent organisational and customer care skills, reliable and consistent service. The post holder will be required to work as part of a secretarial team, being able to support and provide cover as and when required.

Due to Apprenticeship rules applicants must have UK resident status and proof of living in the UK for at least the last 3 years.

Please note: Apprentices will be paid at 75% of the Band 3 salary for the duration of their 18-month training programme. This is £23,384 per annum inclusive.

Main duties of the job

To be the focal point for all new referrals and support the appointment process through effective communication with all relevant parties (Central Booking Office, patient / families etc.) in accordance with GOSH’s Departmental Referral Registration Process and Trust’s Access Policy and stipulated timescale.

To support the consultants in the triage process. Meetings may be required on an ad hoc basis with particular services, pending on influx of referrals.

To be responsible for ensuring appropriate cross-cover arrangements are used to review all referrals within the stipulated timescales.

As and when required to accurately type non-routine / urgent patient related information including letter replies etc within a specific time frame.

Use a computer for word processing, together with full knowledge and understanding of the EPIC system to input and retrieve information as required. Maintain an up-to-date electronic referral filing system appropriate to the department

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.