Receptionist/Clerk - Emergency Department

Job overview

This is an exciting opportunity to work as part of a small friendly team undertaking receptionist and administrative duties in our Emergency Department.

The Emergency Department is a busy, interesting place to work and sees 47,000 patients a year on average and the majority of them are booked in by our ED Receptionist/Clerk Team.

Emergency Department Reception operates 24 hours a day, 7 days a week so you will work as part of a rota.

You will be allocated a mixture of shifts including nights, weekends and some bank holidays.

• Early - 6:30am - 2:30pm
• Double Up - 10:30am - 6:30pm
• Late - 2:30pm - 10:30pm
• Twilight - 6:30pm - 2:30am
• Night - 10:30pm - 6:30am

Rotas are planned 6 weeks in advance, you will have the ability to request certain shifts and days off and enhancements are payable for unsociable hours.

If you have good customer service, communication and administrative skills, are flexible in your approach, reliable and enjoy working in a busy, dynamic environment we would love to hear from you.

The role is permanent and could be worked as either full time (37.5 hours per week) or a part time basis – please include details of your preference when you apply.

Main duties of the job

The role is located within the Emergency Department at Dorset County Hospital in Dorchester.

Your role will include:

• Duties associated with the Emergency Department Reception Booking in Ambulances Booking in Walk-in Patients Assisting Patients Relatives Answering phone calls from other hospital wards
• Booking in Ambulances
• Booking in Walk-in Patients
• Assisting Patients Relatives
• Answering phone calls from other hospital wards
• Duties associated with Bed Bureau Answering calls from GP Surgeries Liaising with speciality services Booking transport for patients
• Answering calls from GP Surgeries
• Liaising with speciality services
• Booking transport for patients

Detailed job description and main responsibilities

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.

Please contact us at [email protected] if you are unable to view or download the attachment.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.