Receptionist/Clerical Officer

Job overview

The Cardiology Diagnostics department at SWBH NHS Trust is looking to recruit a full time Clerical Officer on a 24 month fixed term contract.

The department currently provides outpatient services at both City Hospital and Sandwell Hospital sites and carries out a variety of procedures on patients with known or suspected cardiac conditions. The successful candidate will work over both sites and will also be required to rotate to our third site, the Midland Metropolitan University Hospital.

Our clerical team is essential to the efficient running of the department; providing support to the clinical staff by managing the busy reception desks, booking and changing appointments, relaying urgent test requests and carrying out a variety of other clerical duties such as filing, photocopying, typing, database entry, and dispatching results.

We are therefore looking for someone with excellent communication and organisational skills, with experience of working in a clerical role within the medical field. Experience of working in a Cardiology department is desirable, but not essential.

If you do not hold a level 3 business administrator qualification, this could be offered as part of our staff personal development process after commencement in the post.

Main duties of the job

• To work on reception, greet and assist patients and log their arrival
• To receive calls from patients and medical staff and assist them with their queries
• To receive, open and organise all correspondence and to action as appropriate.
• To use both the departmental and hospital appointment scheduling systems, in order to book diagnostic tests and distribute appointment letters to patients.
• To prepare paperwork associated with cardiac physiologist’s investigations/procedure clinics.
• To undertake filing of correspondence and reports as required within the department.
• To receive portable heart monitors from patients at the reception desk and complete relevant documentation.
• Keep senior staff informed of all day-to-day occurrences that affect the functioning of the department.
• To assist the Service Managers with administrative duties as and when required

Detailed job description and main responsibilities

Please refer to the attached Job Description and Person Specification for full details of this role.