Receptionist/Clerical Officer

Job overview

To carry out associated Reception and clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required

To keep waiting areas tidy and patient information materials up to date

To undertake the role’s duties in the case of a major incident in your department  (E.g. the ED Major Incident Process)

Attend appropriate meetings as required by the role’s line manager

Main duties of the job

To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary

To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties

Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.