Receptionist/Clerical Assistant

Job overview

The Band 2 Receptionist / Clerical Officer will provide a high-quality, patient-focused administrative and reception service to the North West Ventilation Unit based at Wythenshawe Hospital.

The post holder will be the first point of contact for patients, carers, and healthcare professionals accessing the service, ensuring a welcoming, professional and efficient experience. Working as part of a multidisciplinary respiratory team, the role will support the smooth day-to-day running of the unit through effective reception duties, appointment coordination, data entry, and general administrative support.

This role requires excellent communication skills, attention to detail, and the ability to work sensitively with patients who may have complex respiratory conditions. The successful candidate will demonstrate strong organisational skills, a compassionate approach, and a commitment to delivering high standards of customer service in line with NHS values.

Main duties of the job

The post holder will:

• Provide a professional and welcoming reception service for patients, relatives, carers and visitors attending the North West Ventilation Unit at Wythenshawe Hospital.
• Act as the first point of contact, responding to telephone, email and face-to-face enquiries in a courteous and efficient manner.
• Book, amend and cancel patient appointments in line with service protocols, ensuring clinic templates are utilised effectively.
• Register patient attendances and accurately update demographic and clinical information on Trust IT systems.
• Prepare clinic lists, patient documentation and correspondence to support clinical activity.
• File, scan and upload documents to electronic patient records in accordance with Trust policies and data protection requirements.
• Manage incoming and outgoing post, distributing information appropriately and in a timely manner.
• Support the clinical team with general administrative duties to ensure the smooth running of outpatient and ventilation clinics.
• Escalate urgent queries or concerns to senior administrative staff or clinical colleagues as appropriate.
• Maintain confidentiality at all times in line with GDPR and NHS information governance standards.
• Contribute to maintaining a clean, organised and safe reception and office environment.
• Work flexibly as part of the wider administrative team, providing cross-cover where required.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need for this role, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading.

Explore ‘Inside MFT – Your Candidate Place’

To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT – Your Candidate Place.  This welcoming one‑stop hub gives you a real sense of who we are — what we stand for, how we reward and support you, and the many ways we care for you as you care for others.  You’ll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.

To access ‘Inside MFT – Your Candidate Place, simply click on the relevant PDF document under the ‘Supporting Documents’ section and once opened, you can where either scan QR code or click on the link provided.

Closing vacancy listings early

We welcome applications from a wide range of backgrounds and experiences. To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU—for our patients, our communities, and each other. As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role-specific questions—is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.