Receptionist/Administrator - Urgent Assessment Services

Job overview

We are looking for a suitably experienced and motivated person to join our Urgent Assessment Services based at Hartington Unit at Chesterfield Royal Hospital, providing general admin and reception support to both the Mental Health Liaison Team and Crisis Resolution and Home Treatment Team.

It is Trust policy that for posts that are for a time limited period, applicants who are currently employed by an NHS organisation will only be appointed on a secondment basis and should have approval from their line manager this is possible before applying. Applicants who are not employed by an NHS organisation, will receive a fixed term contract.

Main duties of the job

We are looking for a friendly, reliable and flexible person to join our receptionist/admin support team.

Applicants will need the confidence and experience to be able to deliver a high-quality, front-of-house reception/admin support service, including the greeting of clients to our premises, signposting and directing and providing general admin support to both the Mental Health Liaison Team and Crisis Resolution and Home Treatment Team.

The role will require independent working with the ability to use own initiative. We are looking for a team player with a pleasant welcoming manner.

You will have good communication and organisational skills, together with IT skills (Word and Outlook essential), to be able to work with the general public both in person and on the telephone in an ever-changing environment.

If this sounds like you, we would like to hear from you!

Derbyshire Healthcare is unable to sponsor international applicants in this role.  You can find out more about how you can work in the UK by visiting  Work in the UK - GOV.UK (www.gov.uk)

Detailed job description and main responsibilities

Please view the Job Description/Person Specification.   To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site.  You will need to register if you do not already have an account.

Essential

• Non-judgemental/positive attitude towards service users and carers.

Essential

• Ability to accurately input data.
• Experience of using Microsoft computer packages.
• Experience of dealing with telephone enquiries.

Desirable

• Previous Clerical/Administration experience.
• Previous 'front of house' experience.
• Previous clinical team experience.

Skills

Essential

• Good standard of spelling and grammatical accuracy.
• Ability to type to RSA II standard (or demonstrable experience).
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to prioritise and work to the required standards within defined time limits.

Qualifications/Training

Essential

• OCR/RSA II Type-writing or Word Processing or equivalent Typing qualification or demonstrable experience.
• GCSE English Language Grade C or equivalent (evidence required).

Desirable

• ECDL / CLAIT / IT Qualification / or demonstrable experience
• Customer Care training.