Receptionist/Administrator - Adult Care Community

Job overview

We are looking for a suitably-experienced and motivated person to join our team. You will be based at reception,  at the  Ilkeston Resource Centre.

As a receptionist/ team administrative support, you will support services based within this site and other DHCFT teams using the building. This will include support to mange the day to day running of the building. You will be part of the Erewash Adult  Community Mental  Team.

Support and supervision will be provided for the successful candidate, as well as ongoing training.

The post is for 37.5 hours per week.

The successful candidate will work Monday-Friday, 09:00-17:00 .

Main duties of the job

The successful candidate will have excellent communication skills, a polite telephone manner, knowledge and experience of using IT programs, such as Microsoft Outlook and Microsoft Word, SystmOne.

A part of the role will involve using Electronic Patient Records, complete typing and up-dating patient information.

You will lead on room bookings within the building.

You will support other administrators within the adult Community team.

Main duties of the job

We are looking for a highly-motivated, friendly, outgoing, reliable and flexible person to join our receptionist/admin support team.

Applicants will need the confidence and experience to be able to deliver a high-quality, front-of-house reception/admin support service, including the greeting of clients to our premises, dealing with a wide range of telephone callers and staff,  and working as part of a team delivering an excellent support service.

Various services use our building and you will be responsible for liaising with these services and booking rooms.

Experience of multi-tasking in a busy office environment is preferable.

We are looking for a team player with a pleasant welcoming manner and the ability to prioritise conflicting workload demands.

You will have good communication and organisational skills, together with IT skills (Word and Outlook essential), to be able to work with the general public both in person and on the telephone in a fast-paced and ever-changing environment.

If this sounds like you, we would like to hear from you!

Derbyshire Healthcare is unable to sponsor international applicants in this role.  You can find out more about how you can work in the UK by visiting  Work in the UK - GOV.UK (www.gov.uk)

Detailed job description and main responsibilities

Please view the Job Description/Person Specification.   To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site.  You will need to register if you do not already have an account

Essential

• Non-judgemental/positive attitude towards service users and carers

Essential

• Ability to accurately input data
• Experience of using Microsoft computer packages
• Experience of dealing with telephone enquiries

Desirable

• Previous Clerical/Administration experience
• Previous 'front of house' experience
• Previous clinical team experience

Skills

Essential

• Good standard of spelling and grammatical accuracy
• Ability to type to RSA I standard (or demonstrable experience)
• Excellent written and verbal communication skills
• Ability to work as part of a team
• Ability to prioritise and work to the required standards within defined time limits
• Experienced at using EXCEL and spreadsheets

Qualifications/Training

Essential

• OCR/RSA I Type-writing or Word Processing or equivalent Typing qualification or demonstrable experience (typing test)
• GCSE English Grade C or equivalent (evidence required)

Desirable

• ECDL / CLAIT / IT Qualification / or demonstrable experience
• Customer Care training