NHS Logo

Receptionist/Admin Support

Swansea Bay University Health Board
This job is closed to applications

Location
Salary
£23,970 Per annum pro rata
Profession
Administrative and IT
Grade
Band 2
Deadline
06 Jul 2025
Contract Type
Permanent
Posted Date
19 Jun 2025

Job overview

An exciting opportunity has become available for a full time Administrator/ Receptionist in the Endoscopy Unit at Singleton Hospital.

The post holder will provide a comprehensive clerical and reception administrative service, demonstrating a courteous, professional, and sensitive approach at all times prioritising their time, and demonstrate a high degree of flexibility and will;

Maintain records both manually and on computerised systems.

Handling sensitive and confidential information, i.e. patient /staffing information, or service data etc.

Deliver a client focussed service promoting good customer service and effective working relationships.

Provide a clerical and word processing service associated with correspondence, reports, and other similar documentation as directed by the Manager.

Provide clerical and administrative support during colleagues’ absences due to annual leave and sickness.

Main duties of the job

Ensure effective communication and good working relationships with a wide range of staff at all levels of the organisation.

Provide reception duties, including receiving and greeting visitors in a courteous and professional manner and directing visitors as required.

Build and maintain strong influential relationships with internal and external stakeholders.

Utilise excellent communication when liaising directly with external organisations, i.e. Health Boards, Local Authorities, educational providers, Welsh Government, staff, or patients etc. to obtain or process requests for information and develop/maintain working relationships.

Ensure good customer service by providing a professional and effective service by dealing with queries from service users and staff on the telephone.

Take accurate messages and ensure these are passed onto the appropriate person. To seek support, as required, when dealing with difficult situations or queries beyond own scope of knowledge.

Act with tact and diplomacy and discretion when subject nature is sensitive or contentious. Taking action and provide feedback as appropriate, ensuring that messages are relayed, and action is taken.

Screening all incoming calls and manage barriers to communication, remaining courteous, polite, and calm when dealing with aggression from members of the public, e.g. in relation to a complaint.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.