Receptionist/Admin Support (6 month contract)

Job overview

Full time position, 6 month contract (fixed term if external to the NHS; secondment if working within the NHS, with approval from your current Line Manager).

The role will be covering Reception duties, including evenings (6pm finishes) and weekends, and pulling case notes from across the Trust, to support an extremely busy Gastroenterology and Endoscopy Unit.

Main duties of the job

An opportunity has arisen to join the Gastroenterology & Endoscopy Department based at Victoria Hospital.

You will be motivated, enthusiastic, have good communication skills and work well within a team. The maintenance of patient confidentiality and excellent customer care skills are essential to this post.

Duties will include the retrieval of Health Record Folders, updating patient’s details in their Health Record Folder and on the Trust’s PAS system, and Reception duties, to include prepping case notes for procedures and clinics and covering Reception duties, checking-in patients for procedures and outpatient clinics.

Qualifications: 3 GCSE passes at level C or equivalent (to include English). ECDL qualification is desirable.

Please note that we reserve the right to close this advert early if a high number of applications are received.

Detailed job description and main responsibilities

Duties and Responsibilities (including but not limited to):

• To request patient case notes from across the Hospital and associated peripheral hospitals.
• Ensuring Health Record folders are traced to the location held on the hospital’s electronic HISS system.
• Prepare case notes for clinic/day case theatre admission.
• Reception duties  to be covered in a polite and professional manner
• Admit and process patient attendance within the associated clinics
• To ensure a referral letter is available within the Health Record folder for new patients attending an outpatient appointment.
• To add and amend administrative information (e. g updating the patients demographic details) regarding patients both on the HISS/EMIS system and within Health Record folder ensuring both the accuracy and completeness of the information required.
• To correct in good time any errors discovered to the satisfaction of the Directorate Support Manager.
• Update the Hospital Information System to reflect the correct patient details
• Ensure that all duties allocated are completed in a timely and satisfactory manner
• Offer general support to the Gastroenterology admin team.
• Liaise with, and work in harmony with, other areas of the Trust to promote patient experience
• To be an integral member of their assigned team.
• To adhere to the Medical Records Procedures.
• Answering the phone, taking messages and acting upon the messages for both out patient and day case attendances
• Constantly review admin processes and consider ways in which to improve them
• Comply with the job description statement
• The post holder must comply with all relevant policies, procedures and training requirements
• To undertake any other ad-hoc activities as directed.

Please read the Job Description & Person Specification before applying for this post.