Receptionist

Job overview

This exciting part-time role (22.5 hours per week, Monday to Wednesday) requires flexibility, including providing cover for Ward Clerk duties when needed, to ensure continuity and support across the team.

Warm and welcoming, the successful applicant will have experience in dealing with the public, face to face and via telephone.  You will need to be able to work in a calm, logical & methodical way but be able to multi-task whilst dealing with frequent interruptions. You must possess excellent communication skills and a strong commitment to delivering a customer focused service.

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

Main duties of the job

To act as a first point of contact on the telephone or face to face, for patients, carers, visitors and other healthcare and service professionals, providing a positive and responsive point of contact on behalf of the Trust.

To operate the telephone system and direct calls to relevant staff members, also deal with enquiries efficiently, taking accurate messages and disseminating them to the relevant person.

The post will require the utilisation of good clerical, organisational, communication and interpersonal skills.

Employment in this post requires Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.  Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

Detailed job description and main responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification.  When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that using AI can be a useful and supportive tool when completing your application.  However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidate’s individuality, and it becomes much harder to get a sense of who you are and your authentic experience.  If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety.  If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]