Receptionist

Job overview

Occupational Health is looking for a Receptionist to join our extremely busy team. You will have excellent communication skills, be well organised and self-motivated.  You will have exceptional attention to detail whilst also providing a high level of customer service.

You will be expected to maintain high standards whilst providing a first point of contact for visitors attending OH, applying appropriate communication methods effectively, clearly and professionally.  You will welcome and treat everyone in a friendly and courteous manner with discretion and maintaining confidentiality at all times.

Main duties of the job

Answer incoming calls in a timely and professional manner and dealing with queries effectively, be it from clinicians, patients, visitors or maintenance staff.

Receive, process and ensure Management, Self and Physio referrals are processed in a timely way to aid the delivery of departmental key performance indicators (KPIs).

Operate start of day procedures, in line with departmental policy, to ensure that the reception service is both open and prepared for the clinical staff to receive patients.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
• or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

The advert will close at midnight on 18 December 2025.

Interviews are due to be held on 7 January 2026.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.