Receptionist

Job overview

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• North Staffordshire Combined Healthcare NHS Trust
• Midlands Partnership University NHS Foundation Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
• Staffordshire and Stoke-on-Trent Integrated Care Board

We are looking for a motivated, enthusiastic individual to join Newcastle Adult Community Mental Health Team (Lyme Brook Centre), Monday to Friday 9am to 5pm (part-time and flexible working will be considered). The Team operates from its main base on the Bradwell Hospital Site (free parking) which serves an identified catchment area within Newcastle-under-Lyme and the surrounding areas.

If you have experience of working as a Receptionist in a healthcare environment, with knowledge and experience of using Microsoft Office packages, have excellent communication skills and are motivated to further develop your administration skills and want to work as part of a large MDT, this role is perfect for you!

Please note, we are unable to provide sponsorship for this role due to the required Skill Level and salary threshold.

Main duties of the job

• Respond appropriately to requests for information
• Act on correspondence – referring to the appropriate person as required
• Providing routine information to manager and colleagues
• Answering routine telephone queries from patients/clients/carers/colleagues/public or other external contacts
• Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. purchase order requisitions, photocopying, filing
• Handling telephone queries including full reception duties
• Assisting patients/clients/relatives during incidental contacts
• Co-ordinate programmes of work (such as training schedules or the use of rooms, setting up of rooms)
• Assist in ensuring that appropriate facilities are available for scheduled events

Detailed job description and main responsibilities

You will be working alongside a well-established, experienced and extremely supportive team of people, including Psychiatrists, Community Mental Health Nurses, Occupational Therapists, Support Workers, Pharmacists, Advanced Clinical Practitioners, Social Workers, Psychologists, CBT Therapists, Students, Administration and Primary Care Colleagues.

You may be required to travel to various Trust locations as required.

The Team promotes a positive work life balance and we are committed to the continual growth and development of our staff.

This is an exciting opportunity to be part of a forward-thinking Team in a role that will positively influence the experience of Secondary Mental health Services, for our Service Users.