Receptionist

Job overview

An exciting opportunity has arisen in the Ear, Nose and Throat Department for a full time receptionist to join our team in the ENT outpatient department.

The post is an essential part of reducing the administrative burden on our team leaders and enabling them to spend more time with staff and patients, delivering excellent patient care..

Main duties of the job

In addition to the below summary  you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

We require an enthusiastic, hardworking and conscientious team player with excellent organisational and communication skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will also be able to prioritise workloads, use your own initiative and be a friendly face for patients visiting our department.

Detailed job description and main responsibilities

To provide a friendly, courteous and efficient service to patients, visitors, carers and all users of the service.

Entering timely and accurate information into the appropriate computer system for patients attending for examination.

To confirm at each patient visit that all recorded details are complete and accurate, e.g. GP, address, telephone number and to amend these as required.

Providing an effective administrative service within the department, responding promptly to in person and telephone queries from all stakeholders ensuring that the appropriate action is taken at all times, e.g. requests for results, patient queries.

Communicate with clinic staff, colleagues and patients to explain any delays or problems throughout the clinic/appointment sessions.

Receive referrals for investigations and ensure that these are accurately recorded on the appropriate computer systems following departmental guidelines.

Book/cancel/alter appointments following strict guidelines and booking rules.

Distribute patient information, patient surveys and audit paperwork as required.

Inform patients of their appointment by letter, including any other required information/literature and send by post within the agreed timescales if appropriate.

Communicate with patient’s about their appointments and examination by telephone, according to departmental guidelines or as instructed by a more senior member of the section.

Organising transport and escorts for patients as necessary.

To use Trust and local patient computer record systems for recording patient related information (e.g. Medway PAS, CRIS, etc)

Allocate investigations for reporting by the appropriate person by accurately collating all relevant information.

Preparation of request cards for forthcoming appointments ensuring that all the appropriate documentation is available and complete.

Typing of reports in accordance with departmental targets as required.

Collating of reports prior to forwarding to referrer ensuring that all the information is correct.

Maintain accurate filing systems in own work area.

Assist in the induction and training of new team members

Assist the clinical team with the patient flow through the nuclear medicine service as required.

Maintain patient confidentiality and adhere to Data Protection Act at all times

Maintain flexible working arrangements in times of sickness and absence of colleagues in order to facilitate the smooth running of the service.