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Job summary
Main duties of the job
As part of our team, you will undertake a full range of reception, clerical and administrative responsibilities. You will provide an efficient, welcoming and helpful reception service and will ensure that patient confidentiality is observed at all times. You will be expected to demonstrate an efficient and pleasant telephone manner when dealing with patients, staff and clinician enquiries and will take accurate details and record information within the patient record on the Electronic Patient Record. You will take responsibility for dealing with incoming and outgoing post. Good communication skills are essential as you will need to liaise directly with patients, clinicians and other staff.
Job responsibilities
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- Generous NHS pension and enhanced pay when you work unsocial hours
- Flexible and agile working opportunities
- Great maternity, paternity, and adoption support
- Wide range of supportive staff networks
- Health and wellbeing opportunities
If you would like to know more, please visit our website.
We encourage you to read the attached applicant guidance notes.
Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.