Receptionist

Job overview

An exciting opportunity has arisen for a Receptionist based at Dane Garth Furness General Hospital, Barrow in Furness.  The post covers the reception for Inpatients and Community Teams working on a Monday and Tuesday 8.30am – 4.30pm

We are inviting applications from individuals with excellent organisation skills, ability to work on your own or as a member of the wider admin team.  The successful candidate will be able to communication with staff, servicer users, visitors and carers in a professional manner.  The successful candidate must be computer literate, able to use Microsoft office packages and a good telephone manner.

You are advised to consider applying for LSCFT vacancies as soon as possible as in some instances vacancies are closed as soon as a sufficient number of applications have been received. If you are not invited to interview within three weeks of the closing date, then please assume that on this occasion you have been unsuccessful, as it is not possible to contact all unsuccessful candidates.

Main duties of the job

• To communicate with staff, service users and visitors on potentially difficult, sensitive and complex issues. This will require a level of negotiating, empathy and reassurance skills. •    To maintain a high standard and professional reception service within base and Network. •    To maintain effective working relationships with staff at all levels, internal and external across the whole health economy. •    Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of the service. •    Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response. •    To manage room booking systems and email inboxes.  •    Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff. •    Provide general office duties including typing, photocopying, mail distribution and dealing with enquiries. •    Demonstrate duties of role to new and less experience staff

Detailed job description and main responsibilities

Please see attached the job description and person specification for more information about this role.