Receptionist

Job overview

The job holder will have daily telephone and face to face contact with service users, visitors, staff and partner organisations e.g. soft Facilities Management Providers. They will provide a customer focussed meet and greet service to all service users, carers and visitors. They will be expected to have a positive attitude towards colleagues, service users and visitors at all times. The job holder will be expected to promote and deliver best practice at all times. They will, when required, attend meetings, keeping themselves updated with service issues and developments. All information will be of a confidential and sensitive nature and will require handling in accordance with Trust Information Governance policy. The job holder will take accurate messages and will provide a customer focussed reception service at all times. There will be a daily need to deal with telephone and personal enquiries from members of the public, service users, GPs and other healthcare professionals.  They will provide non-clinical information and advice to patients and relatives within the boundaries of the role. They will be expected to develop effective working relationships with their direct line manager, the Support Service team and clinical teams. The development of good networking skills will be essential for advice and direction. The job holder will be expected to have a positive attitude towards colleagues, service users and best practice.

Main duties of the job

Our Receptionist teams play a vital role in ensuring the smooth and professional operation of our organisation’s front-of-house services. As the first point of contact for patients, visitors, staff and contractors, the post holder must demonstrate a high level of empathy, discretion, and efficiency in a fast-paced and often sensitive environment.

We recruit people based on their values and qualifications (where required) and believe that their lived experience is an advantage, this means that together we are as diverse as the communities we care for. Simply put, when we employ caring people who act with integrity and have the right skills, we can give those with mental health challenges, learning disabilities and neurodiversity high-quality care and support to live fulfilling lives, and make our staff feel purposeful, happy and valued.

All our information is available in accessible formats. Please contact the Recruitment team [email protected]  Attached to this advert is our candidates guide to values-based recruitment and supporting guidance on how to make a successful application.

If you require a reasonable adjustment, please contact the Recruitment Team or see the attached candidate guide to reasonable adjustments.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, look at the Job Description & Person Specification attachments under the Supporting Documents heading.

So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the Candidate Guide to Values Based Recruitment. This document provides you with information to help you apply.