Receptionist

Job overview

This is a great opportunity to join our fantastic team in the Dyson Cancer Centre.

You will provide an appropriate “front of house” service to all patients who are undergoing consultation/treatment, principally with the RUH Haematology Oncology Department.

You will also provide a full comprehensive reception, bookings and clerical service in support of the professional staff involved in patient care.

Main duties of the job

1.Receive patients and relatives at reception in a friendly and courteous manner.

2.Answer all telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.

3.To maintain patient details / appointments efficiently on the patient administration system. This will include the registration of patient referral letters and statusing of clinics.

4.To book new and follow up outpatient appointments including virtual appointments and ensure all patients are advised of their appointments with reasonable notice or after negotiation with the patient.

5.To cancel and rebook follow up patients on clinics as directed by senior outpatient staff.

6.To monitor and action the department’s generic email inbox.

7.To book interpreters when required.

8. To liaise with nurses, doctors, GP’s and other members of the department to provide a quality service for the patients.

9.Be aware of and adhere to national waiting times targets when scheduling patient appointments.

10.To carry out other clerical duties as required; this will include, sending and receipt of faxes, photocopying, filing of referrals, appointment letters, opening and sorting of post, copying and distribution of patient information leaflets.

11.To provide administrative support from the reception desk and the admin office for the whole department as required and undertake any additional duties as requested by senior outpatient and management

Detailed job description and main responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.