Receptionist

Job overview

The post holder will be responsible for delivering an effective and efficient support service in the Paediatrics department. To assist in the provision of quality patient care. This will include comprehensive clerical and administrative duties, along with receptionist responsibility to Paediatrics Outpatients.

The post holder is responsible for the first line of contact with families and professionals, and will provide assistance and reassurance to distressed or anxious patients/visitor. To co-ordinate and ensure the smooth registration of patients attending  Outpatient Clinics. To assist in the preparation of the administration paperwork.  Act as a multi-skilled worker withinUrgent Care and adapting to the competing demands of the service.

Main duties of the job

• Work closely with the wider CAT and clinical team.
• Use GPAS and EPR to check in patients and update records as required.
• Monitor patients arriving on patient transport and make changes where required.
• Any discrepancy in the patient’s appointment must be amended and the patient informed of any changes e.g. transport patients.
• All documents required for the Outpatient clinics are complete and available for the start of the clinics and take appropriate remedial action if not.
• Greet patients in a courteous and appropriate manner.
• To notify nursing staff of any appointment changes.

Detailed job description and main responsibilities

For more information on the job role, please refer to the Job description and Person Specification attached.