Location
Salary
£24,169 Per annum
Profession
Administrative and IT
Grade
Band 2
Deadline
10 Jul 2025
Contract Type
Permanent
Posted Date
27 Jun 2025

Job overview

The post holder will be interactive with the General Public, Nursing, Medical staff and other Trust Administrative and Clerical Staff.

The post holder will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users.

This post will assist in the maintenance of a safe and therapeutic environment for staff, visitors and service users, working within all relevant policies, standards and with particular reference to those relating to information governance, safety, security and service user confidentiality.

Main duties of the job

  • Responsibility for directing service users and visitors to their desired location/ appointment
  • Responsible for dealing with telephone enquiries from staff, service users, carers, wards and other departments and agencies.
  • Create a welcoming atmosphere and environment.
  • Responsible for communicating effectively, professionally and effectively to both patients and other members of staff, at all times.
  • Ensure Trust guidelines, policies and procedures regarding confidentiality, disclosure of information and the Data Protection Act are observed at all times.
  • Facilitate improved communication within departments between, clinicians, nurses and service users.
  • To highlight any potential delays and problems within reception services which may impinge on the effective and efficient running of the service.
  • To undertake and improve communication with service users including non-English speaking and hearing impaired.
  • To develop good working relationships with all service users.
  • Provide non-clinical advice to service users / relatives and carers on appointments and services.

Detailed job description and main responsibilities

For more information on the main duties or further information of the role, please refer to the attached job description and person specification.

Use of Artificial Intelligence (AI)

Please be aware, the use of Artificial Intelligence (AI) when submitting an application is monitored and if you have used AI to generate an application, you are required to declare this on your application form. Failure to do so, may result in your application being withdrawn.

We want to highlight the importance of integrity and authenticity in your application form and ask you to use AI tools responsibly to ensure your application form is a true reflection of your skills, knowledge and experiences.

We are looking for you to demonstrate personal experiences of how you meet the essential criteria and as an NHS Employer, we value authenticity and honesty.