Receptionist

Job overview

This post is only open to current employees of TEWV. Any applications received from non-TEWV employees will not be considered.

The role will require you to interact compassionately with patients and carers at all times.

The role also requires you to show commitment to and participate in quality improvement activities.

You will need to promote at all times a positive image of people with mental health conditions.

The post holder is part of a team providing a comprehensive and efficient reception service for all patients, visitors and staff to the services.

You will need to be passionate and enthusiastic about patient care putting patients at the heart of everything you do.

You will be working in a multi-professional team and will need to be able to think independently and be empathetic. You will be passionate about our business, creating a culture of continuous improvement.

Main duties of the job

We require a friendly, positive thinking, organised and motivated individual to work as a Receptionist within the Trusts Hotel Services Team.

Candidates must be able to follow and work within defined procedures and have the ability to communicate face to face and by telephone in  a helpful manner. You will be required to demonstrate a high level of customer service skills when dealing with potentially distressing situations. Good organisational and time management skills including ability to prioritise effectively are a must.

You will need to be passionate and enthusiastic about  putting patients at the heart of everything you do. You will be working in a multi-professional team and will need to be able to think on the spot and be empathetic. You will be passionate about our business, creating a culture of continuous improvement.

The post holder will be based at Flatts Lane Centre, Middlesbrough and will be required to work shifts between the hours of 08:00am and 6:00pm.

You should be highly motivated, reliable, and flexible also willing to work at short notice as there may be opportunities for extra hours.

Experience of working or volunteering in a mental health and learning disabilities environment is desirable.

Candidates must possess the following:

ITQ Level 2 or equivalent qualification NVQ Level 2 in Customer Service (or to be completed within agreed timescale) Key skills in literacy and numeracy Level 2 / GCSE in Maths and English grade C or above

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

The Successful Candidates will complete a 5-day induction programme, location will be agreed prior to start date.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.