Receptionist

Job summary

37.5 hours per week over 4 days 08.00 - 18.00

An exciting opportunity has arisen to join our small & friendly team at Rotherham NHS Foundation Trust. We are looking for an enthusiastic and motivated individual with excellent interpersonal skills to work as a Receptionist/ admin for the Cardiac Physiology Service. The service is based across the Cardiology Suite and the Cardiac Device Suite on A Level at Rotherham NHS Foundation Trust.

You will be an integral member of the Cardiac Physiology team, working autonomously within the reception areas and providing admin support to Cardiac Physiologists. Candidates should have experience working in a clerical role, possess a professional attitude and be able to work flexibly in a busy environment. You will ideally have experience of working in a hospital reception environment and be familiar with administrative processes and practices. You will be required to work as part of a team as well as being able to use your initiative and prioritise your workload to meet deadlines. Good computer skills and qualifications to NVQ Level 2/ RSA2/OCR2 are expected. We are committed to providing a high quality service and encourage personal professional development and further training.

We encourage you to come to the department for an informal visit and discussion prior to interview. For further information, please contact Melvina Barsby Non-Invasive Cardiology Lead, Melvina.barsby@nhs.net , 01709 424575.

Main duties of the job

• Performing general reception duties as necessary
• Close contact and co-operation with colleagues, patients and members of the public
• Ensure accurate maintenance of the departmental appointment system
• Explanation (non-clinical) about procedure types and booking arrangements for procedures undertaken by the Cardiac Physiology teams, to medical staff, nursing staff, clerical staff and patients
• Organisation of appointment and transport / portering arrangements for in- patient and outpatients, liaising with other departmental staff as necessary
• Dealing with general telephone and face to face enquiries from patients and their relatives, including relaying difficult information relating to waiting times for investigations and clinics
• Organisation of appointments for patients requiring cardiac investigations, e.g. RACPC, Echocardiography, 24 Hour Monitoring, Cardiac Device Follow-Up etc, ensuring cancelled appointment are re-appointed and that all available appointments are back-filled
• Arranging outpatient follow-up appointments as appropriate
• Directs urgent referrals or queries to healthcare professionals
• Provides specialist administrative support to all Cardiac Physiology Services in both the Cardiology Suite and Cardiac Device Suite
• Pulling and filing Device Records for patients attending Cardiac Device Clinics
• Liaising with Cardiology staff at other hospitals to obtain reports
• Scanning reports into the electronic Cardiac Device Database

Job responsibilities

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall.

But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making.

All of our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence.