Receptionist

Job summary

The Mid Yorkshire Teaching NHS Trust has an exciting opportunity for a receptionist to join our busy Emergency Departments on a 30 hour part time contract.

We are looking for an enthusiastic and motivated individual to join our reception team, working a 24/7 roster within our A&E Departments at Pinderfields and Dewsbury Hospitals and our Urgent Treatment Centre based at Pontefract Hospital.

The post holder will be part of a team delivering outstanding administrative support to our clinical teams and The Yorkshire Ambulance Service while providing excellent customer service to our patients and visitors.

The successful applicant will have excellent communication skills and be able to work autonomously across our busy A&E departments. The post holder will maintain a professional, can-do attitude and be able to multi-task while also showing an awareness of patient confidentiality and data protection and demonstrate a good standard of written/verbal and analytical communication skills.

Here at The Mid Yorkshire Teaching Trust we are committed to providing a high quality service and encourage personal professional development and further training.

Please note that this role is not on the Home Office list of occupations eligible for sponsorship under the Skilled Worker route

Main duties of the job

The post holder will provide a warm welcome to all patients and visitors who are in contact with the department. This may be face to face or via telephone, promoting effective, clear and concise customer-focused communication.

To assist with the confidential management of all types of patient records, working with our clinical teams with any queries.

Use appropriate IT systems to book patients into department and ensure confidentiality and data protection remains priority.

Make appointments as required for patients needing follow up in ED and outpatient clinics and ensuring all patient notes are scanned and filed appropriately provided by our clinical teams.

Deal with enquires regarding the whereabouts of patients and where necessary giving reasons for any delays in the department.

Job responsibilities

We are an acute trust caring for over half a million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.

We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.

If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Application guidance:We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. Its important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.