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Medical Protection Advertisement

Location
Salary
£23,615
Profession
Administrative and IT
Grade
Band 2
Deadline
09 Oct 2024
Contract Type
Permanent
Posted Date
25 Sep 2024

An exciting opportunity has arisen within our Reception Team based at Shotley Bridge Hospital.

Working 16 hours per week as part of our reception team, you will be responsible for the provision of a high standard reception service within the outpatient departments.

You will be educated to 5 GCSE Level or NVQ Level 2 in Business & Administration or Customer Service and have relevant experience within a busy office environment. Previous NHS experience and knowledge of Patient Administration Systems would be advantageous but is not essential.

The ability to work under pressure both individually and as part of a team is important to ensure that deadlines are met. Good organisational and interpersonal skills are essential in order to be able to achieve this. Excellent customer service skills are essential for this role.

The successful candidate will be based at Shotley Bridge Hospital and may be required to work at other sites within the Trust, if necessary.

You will be responsible for the reception of patients and visitors to the Outpatient Department. This includes arriving patients for their appointments, arranging any future appointments taking in to account clinic rules, urgent/routine ratios and working with clinical staff to achieve patient satisfaction. You will also liaise with GP's, hospital staff and other professional bodies to ensure smooth running of the department.

To ensure that any enquiries are dealt with in a prompt, responsive and courteous manner at all times to ensure patients are satisfied with the service provided by the Reception Team and to ensure the Trust is portrayed in a positive manner

You will be required to work weekends and bank holidays on a rota system to cover adhoc clinics