Receptionist

Job overview

Receptionist - Band 2-3 Link Grade

We are looking for a pro-active, motivated individual who enjoys working in a challenging and busy environment within the Neuroscience Department.  The successful candidate would ideally have experience of working in the NHS or thought this is not essential.  Applicants should be well organised with excellent communicational skills and able to work well under pressure and be a key team player. Computer literacy and good customer service skills are a must although full training will be given.

We are pleased to be able to offer this exciting opportunity to play a vital role in planning and delivering this service in the future.

This post is full time 37.5 hours. The successful candidate will be required to work shifts covering from 8am to 5pm Monday to Friday and 8am to 5pm some Saturdays. Rotas will be published in advance but all staff will be expected to work all shifts covering 7 days a week.

Main duties of the job

To greet patients at reception in a helpful, polite and efficient manner.

Check patients in and out of their appointment, booking follow up appointment as require ensuring that the RTT status is correct.

For patients attending Eye Casualty you will need to register their referral on the system before creating the appointment, these appointments will also require checking and out and out.

You will also need to clinically code patients appointments from the outcome forms on a daily basis.

Other duties will including making and receiving phones calls and scanning paper work

Detailed job description and main responsibilities

• To greet patients at reception in a helpful, polite and efficient manner.
• Check all demographics details for patients on arrival, updating these appropriately whilst adhering to the Trust policies for data protection and patient confidentiality.
• Register patient’s attendance on EPR in real-time.
• Deal with enquiries in a sympathetic and professional manner using tact and diplomacy when dealing with anxious patients and relatives.
• To book follow up appointments accurately ensuring that the correct referral to treatment (RTT) status is recorded in accordance with Trust guidelines.
• To ensure that special requests for additional support in clinics such as interpreters or sign language services are dealt with timeously.
• To ensure that all reception clinic lists are available, up to date and accurate, recording all late bookings, cancellations and DNA’s appropriately.
• To ensure patients are checked in and out of clinic and future appointments are made on the day of attendance wherever possible and to ensure outpatient procedure activity is captured from outcome forms using the HIM chart coding function in EPR.
• To ensure that all patients’ notes are present and prepared the day before the clinics, highlighting any notes that are missing to relevant line manager for each clinic.
• To arrange return transport for patients attending appointments at the request of the senior nurse or Arriva and Oxford Ambulance.
• To make sure the relevant reception area within the Directorate are kept tidy and in good repair, with any defects being reported to the relevant line manager.
• To be able to prioritise your workload and work with minimal supervision.
• To undertake further training as and when required