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Job summary
Main duties of the job
You will be responsible for the reception of patients and visitors to the Outpatient Department. This includes arriving patients for their appointments, arranging any future appointments taking in to account clinic rules, urgent/routine ratios and working with clinical staff to achieve patient satisfaction. You will also liaise with GP's, hospital staff and other professional bodies to ensure smooth running of the department.
To ensure that any enquiries are dealt with in a prompt, responsive and courteous manner at all times to ensure patients are satisfied with the service provided by the Reception Team and to ensure the Trust is portrayed in a positive manner.
You will be required to work weekends and bank holidays on a rota system to cover adhoc clinics.
Job responsibilities
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have been employed for a minimum of two years of as a HCA within the NHS for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months).