Receptionist / Ward Clerk

Job overview

We require a ward receptionist to work 5 days a week, 7 1/2 hour days to cover all administrative duties on our Children's Ward.

The post holder is required to provide clerical support ensuring that the professional and caring image of the department is maintained at all times. You will receive all visitors attending the ward in a courteous manner.

You will have a broad range of administrative skills in particular the ability to work independently and as part of a team. Knowledge and familiarisation of medical terminology.   Excellent organisational and communication skills and knowledge of Word, Excel, Internet and email systems are essential.

The role will also require you to receive and deal with telephone calls in a professional manner, take messages and accurately relay the messages (written or verbal) as appropriate transferring calls as required.

This position is offered as a secondment/fixed term. If you are an internal applicant, you are required to consult with your manager and obtain approval prior to submitting your application.

Main duties of the job

Ensuring patients are arrived onto the ward with a welcome.

Booking ambulance transport for patients.

Escalating any patient queries to the nurse in charge.

Maintaining a warm and welcoming reception area for patients.

Using your initiative.

Ability to multitask and think on your feet.

Ability to use multiple computer systems.

Support the clinicians with any administration duties required.

Liaising with patients, relatives and wider teams via telephone, email and face to face.

Closing date of applications: 30 April 2026

Interview Date: 14 May 2026

Detailed job description and main responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

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Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).