Receptionist - CMHT Central & South Trafford (Brook Heys)

Job overview

An exciting opportunity has arisen within the Community Mental Health Team for Central & South Trafford for a  Receptionist based at Brook Heys.

The post holder will meet and greet the General Public, Clinical and Clerical Staff and will ensure all reception processes are carried out in a timely and accurate manner.

The postholder will provide an efficient and professional Reception service ensuring quality service to all users.  The post holder will be required to undertake general clerical duties within the reception team.

To have a flexible approach in providing admin support to the multi-disciplinary teams working with a client group with mental health problems. There will be client and carer telephone contact as well as face-to-face contact at our Brook Heys site and therefore, good communication skills are essential.

To meet the needs of the Trust services, you may be required from time to time to work outside of your normal area of work.  The Trust reserves the right to change your normal area of work to any other location within the Trust.  There may be a requirement to provide cover for other Trafford sites reception areas.

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

Main duties of the job

• Provide admin support to the clinical team
• Ensure that sufficient stocks of stationery are available to meet the needs of the team without resorting to stockpiling.
• Monitor your own performance against agreed objectives as identified in your appraisal.
• Ensuring general tidiness of the reception area.
• Supporting colleagues appropriately with tasks to be carried out whilst covering reception duties.
• Recording messages accurately and directing them to the appropriate member of staff.
• Dealing efficiently, precisely, and courteously with telephone calls.
• Being the first point of contact for our service users, carers/relatives, displaying a warm, friendly, and helpful attitude.  Including recording information accurately on Paris.
• Responsibility for directly receiving service users, checking all patients’ demographic details are complete and updated on the Paris system to support with quality improvement performance across the CMHT Central & South.

Full details of role and responsibility can be found in the attached job description and person specification.

Detailed job description and main responsibilities

Full details of role and responsibility can be found in the attached job description and person specification

Staff benefits

• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years

• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
• fuelGenie Fuel Cards (for applicable roles)