Receptionist/ Clerical Officer

Job overview

We are looking for a highly motivated Receptionist/Clerical Officer to work within the Radiology Department at the Royal Victoria Infirmary.

Working under the supervision of the Radiology Office Manager, the postholder will be responsible for undertaking a range of duties to ensure the provision of an efficient service and the accurate recording of patient information on the Trusts Radiology Information System.

• Interview Date: 10th April 2025
• 30 hours/ week. Monday, Tuesday, Thursday & Friday 8.30 -17.00
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

The postholder will act as a first point of contact for the unit and will participate in all queries from patients, visitors and medical staff. The successful candidate will have excellent communication and interpersonal skills across a multi-disciplinary team and excellent organisational and time management skills with the ability to prioritise tasks.

The postholder works in a multidisciplinary administration team consisting of receptionists, secretarial and waiting list staff.

Detailed job description and main responsibilities

• To undertake a range of duties ensuring the provision of an efficient reception service and the accurate recording of patient information on the Trust Radiology Information System.
• To participate in all queries from patients, visitors and medical staff as a first line of contact in a clinical environment.
• The post holder will be expected to work Trust wide with varying working patterns including but not restricted to 8.00 to 20.30 Monday to Sunday.
• To participate in all aspects of the administration service within Radiology.
• To undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to GP services provided by the Radiology Directorate.
• To act as a first point of contact for the GP service and co-ordinate all GP appointments and enquiries using initiative to discern between queries ensuring minimum disruption, seeking immediate response depending upon appropriate action.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.