Receptionist / Clerical Officer

Job overview

The Occupational Health Service for Hywel Dda University Health Board is seeking an Occupational Health Receptionist/Clerical Officer to work with the experienced administrative team for the Service.

Main duties of the job

Duties will include answering the telephone, reception duties, arranging clinics, updating and managing electronic records to the service and responding to enquiries; electronic, verbal and face to face.

These roles within Occupational Health are both interesting and diverse, together with being extremely busy as there is a daily need to liaise with service users, including staff and managers, other services such as Infection Prevention and Control, Health and Safety Managers, Workforce etc; so a professional and sympathetic personal and telephone manner is vital for the role.

Staff working in the Organisation will come from a variety of multicultural backgrounds, so the post-holder must be able to support those with cultural or language difficulties.

The Occupational Health Service is also aiming to provide a paper free service so a good level of computer literacy is essential for the post.

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.  In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 14/11/2024