This job is closed to applications
Medical Protection Advertisement

Location
Salary
£24,169 per annum
Profession
Administrative and IT
Grade
Band 2
Deadline
06 Jul 2025
Contract Type
Permanent: Covering and 8 am to 8 pm 7 days per week - rota based
Posted Date
19 Jun 2025

Job overview

To provide an efficient receptionist service to all visitors attending the hospital and maintain a sensitive and friendly approach.

Process patient appointment attendance using a variety of hospital information systems. Use Trust systems to input electronic data as required.

To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries.

Receiving and dealing with telephone enquiries as appropriate. Photocopying, scanning and filing letters and documents as required.

Review and action electronic correspondence and disseminate appropriately. Work collaboratively as part of an integrated team.

To work within the allocated Government time scale for all appointments.

Main duties of the job

Working on the reception desk meeting and greeting service users, dealing with general enquiries, directing patients appropriately, answering the telephone and carrying out administrative duties. The overall activities of the post-holder will include:

  • To welcome staff, patients and visitors in a friendly and Professional manner, dealing with enquiries appropriately • Recording patient information accurately • Dealing with care records ensuring patient records are available and for the start of clinic • Cross reference appointment lists identify patients who do not attend and escalate appropriately
  • Answering the telephone in a courteous manner dealing with enquiries and recording all messages accurately and referring on appropriately • Maintain confidentiality of records on the telephone, in conversation and in writing • Ensure the reception area is kept tidy • Organise ordering of stationery and storage • Report any problems to line manager as appropriate • Responsible for arranging patient transport, interpreters as and when requested

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for full details of this post.

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