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To provide an efficient receptionist service to all visitors attending the hospital and maintain a sensitive and friendly approach.
Process patient appointment attendance using a variety of hospital information systems. Use Trust systems to input electronic data as required.
To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries.
Receiving and dealing with telephone enquiries as appropriate. Photocopying, scanning and filing letters and documents as required.
Review and action electronic correspondence and disseminate appropriately. Work collaboratively as part of an integrated team.
To work within the allocated Government time scale for all appointments.
Working on the reception desk meeting and greeting service users, dealing with general enquiries, directing patients appropriately, answering the telephone and carrying out administrative duties. The overall activities of the post-holder will include:
Please refer to the attached job description and person specification for full details of this post.
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